How many times have you interacted with a conversational agents (CA) during the lock down?
I’ve interacted with them at least a dozen times for fixing service appointments. The experience hasn’t been anything great to write about.
Soon, we’ll start seeing their deployment in clinical practice for collecting data and even remote patient management. With this, we need to revisit a basic question, to what extent CAs should extend the capabilities of a person (augmented intelligence) and where could/should they replace them (artificial intelligence).
This JAMA article nicely summarises considerations for implementing CAs in health care settings.
